All of our shipping is done through USPS. At checkout the individual will have the opportunity to select whether they would like USPS Priority Mail or USPS First Class Mail. Adult Signature may be required for delivery of products.
*Please note that USPS shipping times are NOT guaranteed.
We will ship orders anywhere in the world. However, it is your responsibility to know the laws of your country. If a package is seized because your country does not allow for the importation of eLiquid we will not refund you. If USPS First Class International Mail is selected at checkout and something happens to the package or it is lost in the mail we cannot issue a refund. Although, we will reship the package in the event that the purchaser covers the cost of shipping. We can, however, issue a refund if a package is lost while using DHL Express shipping due to the package being insured and trackable (unlike USPS First Class). Buy at your own risk and please know the laws of your country.
All products we sell, are sold, “AS-IS”, with no warranties expressed nor implied (unless stated otherwise in the product description), and cannot be returned or exchanged unless the item received by the customer is DOA (Dead on Arrival) or damaged during shipping. Customers must notify us within 72 hours of receiving their defective/damaged product in order to start a return process (receiving of product will be based on your tracking number and the time and day that shows your package was delivered to you). DOA items only apply to electrical devices such as an Itaste, eRoll, Ego or other similar devices. Should a customer return an item without notifying us first, we will refuse the package upon its delivery for the safety of our staff. For sanitary reasons, and the overall safety of our customers, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wire, mechanical mods, rebuildable devices and atomizers and parts for rebuildables and/or atomizers.
Therefore, our Return Policy EXCLUDES any products of this kind.
Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquids as taste differ for each individual and how the flavor reflects on their palette.
Some products will have minor flaws and is expected during manufacturing. Small nicks or polishing scratches are common on many of the products other companies sell as well as the ones we sell. The only time we can accept a return or exchange an item is if it is defective (meaning non functioning) or damaged from shipping (meaning parts damaged or crushed due to handling upon delivery). Customer's who try and return cloned items as authentic (items not purchased from us, and not made by the manufacturers we support), will have those items returned to them at their cost, and those customers will no longer be allowed to purchase any items through our website as the issue will be treated as fraud. Items damaged due to user error, misuse or abuse, are NEVER covered under warranty by us, VanVal LLC, or the manufacturer's of the products we sell.